Refund Policy
This Refund Policy explains the conditions under which refunds may be issued for subscriptions or services purchased on the Drixal platform.
Overview
Drixal provides subscription-based software services. By purchasing or subscribing to any of our services, you acknowledge and agree to this Refund Policy. This policy applies to all plans, services, and add-ons unless explicitly stated otherwise.
Refund Eligibility
Refunds may be considered only in limited circumstances, such as duplicate payments, billing errors, or technical issues that render the Service unusable and cannot be resolved within a reasonable timeframe. Refund requests must be submitted within the applicable review period.
Non-Refundable Items
- Subscription fees after service activation or renewal
- Partial usage periods or unused subscription time
- Setup fees, customization work, or professional services
- Services suspended or terminated due to policy violations
Refund Request Process
All refund requests must be submitted in writing through our official support or legal contact channels. Each request will be reviewed on a case-by-case basis. Approved refunds, if any, will be processed using the original payment method within a reasonable processing period.
Account Termination and Refunds
If access to the Service is suspended or terminated due to a breach of our Terms and Conditions or acceptable use policies, no refund shall be issued for any remaining subscription period.
Contact Us
For questions or refund-related inquiries, please contact our billing or legal team at legal@drixal.com.
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