User Data Retention Policy
This policy explains how long user data is retained, the criteria used to determine retention periods, and how data is securely deleted on the Drixal platform.
Overview
Drixal retains personal and business data only for as long as necessary to provide services, meet contractual obligations, comply with legal requirements, and protect legitimate business interests.
Scope of Data Retention
This policy applies to all user data processed through the Drixal platform, including account information, transactional records, system logs, and customer-generated content.
Retention Periods
- Account data is retained for the duration of an active subscription
- Billing and financial records are retained as required for accounting and compliance purposes
- System logs and security records are retained for monitoring, auditing, and incident response
- Backup data is retained for limited periods in accordance with operational recovery policies
Data Deletion and Anonymization
Upon account termination or expiration, data is scheduled for deletion or anonymization within a reasonable timeframe, unless continued retention is required for legal, security, or dispute resolution purposes.
Retention Exceptions
Certain data may be retained beyond standard retention periods where required to comply with applicable laws, enforce contractual rights, resolve disputes, prevent fraud, or ensure platform security.
Contact Us
If you have questions regarding this User Data Retention Policy or wish to request data deletion where applicable, please contact our legal and compliance team at legal@drixal.com.
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